Mava
ValidatedB2B
Tool
Customer Support for Community-Driven Companies
- 372 Followers372 Followers
- 300 Likes300 Likes
About Mava
Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages. Mava already works with major web3 brands, such as Alchemy, Cosmos, DeGods & 1inch.
Mava is a customer support platform designed to enhance community engagement through seamless and secure support solutions. Its mission is to streamline support processes for communities by integrating various channels like Discord, Telegram, and email into one powerful dashboard. By utilizing AI, Mava automates responses to common queries, enabling support teams to focus on more complex issues. This innovation is significant in the industry as it helps organizations manage customer support efficiently while maintaining high service quality.
Mava Magic Store Validation Score
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4.6yes91%
no9%
Validation Date: -
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Mava Review Score by Real Users
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Mava Magic Store Trust Score
- Security Validators Score
- 04.01.2024Validation Date
- App Privacy
No data collected
Mava User Trust Reviews
Mava FAQ
Mava seamlessly connects with platforms like Discord and Telegram by using APIs to synchronize data and manage interactions from a unified dashboard. This integration ensures that all community queries are handled efficiently, regardless of the platform they originate from.
Mava offers numerous benefits, including AI-driven automation to reduce workload, multi-channel integration for seamless communication, public and private support options, detailed support metrics, and an intuitive interface for easy use.
Mava's AI learns from existing support content to automatically handle up to 50% of community queries. This automation speeds up response times, reduces the workload on human agents, and ensures consistent and accurate answers to common questions.
Yes, Mava is designed to be scalable and versatile, making it suitable for small communities as well as large organizations. Its features and integrations can be customized to meet the specific needs of any user base.
To train Mava's AI, you can upload your existing support content from platforms like GitHub or Google Docs. This helps the AI learn the specific queries and responses relevant to your community, enhancing its ability to provide accurate and efficient support.